FREQUENTLY ASKED QUESTIONS

IF YOU CANT FIND THE ANSWER TO YOUR QUESTION SEND US AN EMAIL

info@remakecompany.com

HOW MUCH IS POSTAGE / DELIVERY COSTS?


FREE. ALL PRICES ARE INCLUSIVE OF POSTAGE / DELIVERY TO THE UK. FOR EUROPEAN OR WORLDWIDE SHIPPING PLEASE SEND US AN EMAIL TO info@remakecompany.com WE CAN ARRANGE FOR AN OVERSEAS SHIPPING ESTIMATE...




HOW QUICKLY WILL MY ORDER BE SENT?


ORDERS PLACED BEFORE 3PM, WE WILL ALWAYS ENDEAVOUR TO DISPATCH YOUR PARCEL ON THE SAME DAY. ORDERS PLACED AFTER 3PM WILL BE SENT OUT THE FOLLOWING WORKING DAY. IF YOU ORDER ON THE WEEKEND, WE WILL DISPATCH YOUR ORDER ON MONDAY MORNING...




DO YOU OFFER A GIFT WRAPPING SERVICE?


NOT EXACTLY. YOUR ITEM WILL BE BEAUTIFULLY WRAPPED AND SAFELY PACKAGED IN ONE OF OUR ReMAKE BOXES READY FOR YOU TO WRAP... WE DO NOT INCLUDE AN INVOICE OR PRICE LABEL WITH THE PACKAGE SO YOU CAN CHOICE TO HAVE THE PACKAGE SENT DIRECTLY TO YOUR FRIENDS AND LOVED ONES...




IS YOUR PACKAGING ECOFRIENDLY?


ABSOLUTELY... ALL OF OUR ReMAKE BOXES ARE MADE FROM ReCYCLED CARDBOARD. WE USE COMPOSTABLE CORNSTARCH PACKING CHIPS TO PROTECT YOUR ITEMS. OCCASIONALLY WE WILL FEEL THE NEED TO WRAP FRAGILE ITEMS WITH BUBBLE WRAP. WE ASK YOU PLEASE TO RECYCLE THIS RESPONSIBLY. FINALLY OUR BOXES ARE SEALED UP WITH BIODEGRADEABLE PAPER TAPE.




I HAVE A PROBLEM WITH MY ORDER...


IF THERE ARE ANY ISSUES OR YOU ARE UNHAPPY WITH YOUR ORDER FOR ANY REASON PLEASE DO NOT HESITATE TO CONTACT US AT info@remakecompany.com AND WE'LL GET BACK TO YOU ASAP WITH A SOLUTION...




DAMAGED ITEMS, PARCEL LOST OR NOT RECEIVED YET...


WE ALWAYS ENDEAVOUR TO WRAP AND PARCEL UP ORDERS TO ENSURE THEY ARRIVE TO YOU SAFELY. IF WHEN OPENING YOUR ORDER YOU FIND ANY DAMAGE TO THE ITEM PLEASE SEND A PHOTO OF THE DAMAGED PACKAGING AND DAMAGED ITEM TO US AT info@remakecompany.com IF YOUR ORDER HAS NOT ARRIVED AFTER 5DAYS. PLEASE SEND US AN EMAIL TO info@remakecompany.com WITH YOUR ORDER NUMBER AND WE CAN START TO FOLLOW UP WITH OUR DELIVERY COMPANIES...




DO YOU SHIP OVERSEAS / INTERNATIONALLY?


WE CAN. PLEASE SEND US AN EMAIL TO info@remakecompany.com WE WILL ARRANGE FOR AN OVERSEAS / INTERNATIONAL SHIPPING ESTIMATE FOR YOU...




WHAT PAYMENT METHODS DO YOU ACCEPT?


ALL PAYMENTS ARE MADE THROUGH WIX. ECOMMERCE SYSTEM OR PAYPAL. WE ARE ABLE TO ACCEPT ALL CREDIT AND DEBIT CARDS AS WELL AS PAYPAL. BOTH SYSTEMS USE SSL ENCRYPTION TO ENSURE A SAFE TRANSACTION AND YOUR DETAILS ARE NOT STORED ON THE SYSTEM UNLESS YOU CHOOSE TO SAVE YOUR DETAILS FOR FUTURE PURCHASES.




I WOULD LIKE TO RETURN AN ITEM...


IF YOU ARE UNHAPPY WITH YOUR ORDER FOR ANY REASON PLEASE CONTACT US AT info@remakecompany.com AND WE'LL GET BACK TO YOU ASAP WITH A SOLUTION... PLEASE READ OUR RETURNS & EXCHANGE POLICY HERE FOR MORE INFORMATION




I CANT LOG IN TO MY ACCOUNT...


IF YOU HAVE SIGNED UP TO OUR SYSTEM AND HAVE FORGOTTEN YOUR PASSWORD TO YOUR ACCOUNT PLEASE FOLLOW THE "FORGOTTEN PASSWORD" LINK AND A PASSWORD RESET LINK WILL BE SENT TO YOU...




WHERE ARE YOU BASED? DO YOU HAVE A SHOP?


WE ARE IN HAMPSHIRE, NEAR TO WINCHESTER. WE ARE LOOKING TO OPEN OUR "OFFICE/WAREHOUSE" AS A SHOWROOM SPACE SOON IN THE NOT TOO DISTANT FUTURE WE WILL ALSO BE MOVING INTO A HIGH STREET LOACTION... WATCH THIS SPACE...




WHERE ARE YOUR PRODUCTS MADE?


ALMOST EVERY ITEM COMES FROM A DIFFERENT SOURCE. 98% OF OUR ITEMS COME FROM THE UK & EUROPE. MANY OF THE ITEMS YOU SEE IN OUR SHOP ARE UNIQUE ONE-OFF ITEMS OR SMALL BATCH CREATIONS FROM THE DESIGNERS WE WORK WITH... YOU CAN LEARN MORE ABOUT OUR DESIGNERS HERE SOME OF THE PRODUCTS COME FROM THE BRANDS (COMPANIES) WE ARE PROUD TO SUPPORT. YOU CAN LEARN MORE ABOUT THE BRANDS HERE




I WOULD LIKE TO KNOW MORE ABOUT A PRODUCT...


WE TRY TO GIVE AS MUCH RELEVANT INFORMATION ABOUT EACH ITEM IN THE DESCRIPTION AS WE CAN... WE ARE ALSO FIRM BELIEVERS THAT "A PICTURE PAINTs A 1000 WORDS" SO WE MAKE SURE EVERY PRODUCT HAS LOTS OF HIGH QUALITY PHOTOGRAPHS FROM ALL ANGLES... IF YOU WOULD LIKE ANY FURTHER INFORMATION ABOUT A PRODUCT SEND US AN EMAIL TO info@remakecompany.com




HOW CAN I CONTACT YOU?


YOU CAN FIND ALL OF OUR CONTACT INFO HERE EMAIL US info@remakecompany.com SEND US A MESSAGE VIA OUR ONLINE FORM GIVE US A CALL ON 07501717150





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